Privacy Policy (Wassel Customer App)

Data we collect

• Account & login data (name, phone, email, OTP logs).
• Shipment/order details and tracking updates.
• Wallet/deposit requests and payment proofs.
• Support chat/WhatsApp/contact requests.
• Device/app identifiers and IP address.
• Analytics and crash logs (Firebase).
• Push notification tokens (FCM).
• File uploads such as receipts or screenshots.

How we use data

• Provide shipping, tracking, and support services.
• Process wallet/deposit requests and confirmations.
• Send service updates and account notifications.
• Maintain security, prevent fraud, and improve quality.
• Comply with legal, customs, and accounting obligations.

Sharing

We share data only as required to operate services (carriers, warehouses, customs/authorities, payment partners) or to run the app (cloud, analytics, crash reporting). We do not sell personal data.

Data retention

We keep data only as long as needed for operations, legal, and dispute resolution. Financial records may be retained longer for regulatory compliance.

Security

We apply access controls, encryption in transit, and limited access. No system is 100% secure, but we continuously improve.

User rights

You can request access, correction, or deletion of your data. To request deletion, visit /account-deletion or contact support.

Children’s privacy (13+)

Our services are not directed to children under 13. If we learn such data was collected, we will delete it.

International transfers

Data may be processed in countries where our providers operate. We apply safeguards consistent with this policy.

Contact

Email: info@wassel.org.ly